Shipping & Returns
Delivery times are based on two factors: order processing time and time in transit. For most orders, this process begins once your online order has been submitted. Depending on the time you place your order, the order process might not start until the following business day. Business days are Monday through Friday 9AM - 5PM PST, excluding United States federal holidays. During peak periods you may experience longer than average order processing time.
Skout's Honor will determine the most efficient method of delivery based on your shipping address.
- Shipping is limited to the continental United States. The good news (!) – products are available on Amazon and Chewy.com.
- Standard Shipping will be waived at checkout for orders totaling $30 or more after any discounts or promotions have been applied. Tax does not count toward order total. A flat rate charge of $4.99 will be applied at checkout for all orders under $30.
- Standard delivery times vary based on location, but are usually completed within 4-6 business days.
- Priority delivery times vary based on location, but are usually completed within 2-4 business days.
- For UPS 2-Day shipping, order must be placed before 2:00 PM PST Monday through Thursday in order for it to be delivered within the 2 business days.
- An e-mail confirmation will be sent when your order is shipped, including a shipment tracking number.
- Please have the delivery man/woman note any visible damage due to shipping at the time of delivery.
- If you are not completely satisfied with your purchase, items may be returned within 30 days of purchase and will be exchanged or credited. Items must be in original condition and accompanied by the original receipt or date of purchase. When returning merchandise, please include your name, address, phone number and e-mail address. Returns will be credited for the original price of the merchandise.
- Please note: Order changes or cancellations are subject to a $10.00 restocking fee.
We want you to be happy with your purchase and will bend over backwards to make sure this is the case. Please contact our Customer Service Team about how to best handle your product issues and let us make it right! Call (877) 805-0399 or email email@example.com
Sales Tax Policy
Tax is included in orders shipped to the state of California.
Credit Card Policy
We accept the following credit cards: VISA, MasterCard, and American Express. Please note, while we will seek to obtain an immediate authorization from your card issuer to reserve funds for your purchase, we will only charge your card once the order has been shipped.
Please do not hesitate to call customer service at (877) 805-0399 or email firstname.lastname@example.org with any question or concerns.