Shipping & Returns

A message about current events:

Dear Pet Parents, Thanks for choosing Skout's Honor! Delivery times are running a bit longer than usual, but we’re working hard to make sure your packages arrive safely and quickly. Stay well and feel free to contact us with any questions or concerns at info@skoutshonor.com.

 

CONTIGUOUS U.S.:

STANDARD SHIPPING (0lbs to 4.59lbs): $4.99
STANDARD SHIPPING (4.6lbs to 8.99lbs): $7.50
STANDARD SHIPPING (9lbs and up): $11.50
STANDARD SHIPPING (Spend $75 or more): FREE*

*Standard Shipping is FREE on orders totaling $75.00 or more AFTER any discounts or promos are applied. Tax (if applicable) and shipping does not count toward the total price for free shipping to qualify.

 

ALASKA & HAWAII:

STANDARD SHIPPING: $25.00

 

CANADA

STANDARD SHIPPING: $9.99
STANDARD SHIPPING (Spend $75 or more): FREE*

*Standard Shipping is FREE on orders totaling $75.00 or more AFTER any discounts or promos are applied. Tax (if applicable) and shipping does not count toward the total price for free shipping to qualify.

Note: Not all products can be shipped to Canada. These products will be labeled with "This product does not ship to Canada" on the product page and will need to be removed from the cart in order to finish checkout.

 

Delivery times are based on two factors: order processing time and time in transit. For most orders, this process begins once your online order has been submitted. Depending on the time you place your order, the order process might not start until the following business day. Order processing time is 1-2 business days. Business days are Monday through Friday 9AM - 5PM PST, excluding United States federal holidays. During peak periods you may experience longer than average order processing time.

Orders to Alaska and Hawaii typically take longer for transit time. Please allow up to 30 business days for delivery.

Skout's Honor will determine the most efficient method of delivery based on your shipping address.

 

Shipping Policy

  • Shipping is limited to the continental United States and Canada. The good news (!) – products are available on Amazon and Chewy.com.
  • Order processing time is 1-2 business days.
  • Standard delivery times vary based on location, but are usually completed within 4-6 business days. (Some delays may occur due to COVID-19.)
  • Priority delivery times vary based on location, but are usually completed within 2-4 business days. (We are currently suspending all Priority shipping methods due to COVID-19 as there are too many delays out of our control.)
  • For UPS 2-Day shipping, order must be placed before 2:00 PM PST Monday through Thursday in order for it to be delivered within the 2 business days. (We are currently suspending all Priority shipping methods due to COVID-19 as there are too many delays out of our control.)
  • An e-mail confirmation will be sent when your order is shipped, including a shipment tracking number.

 

Return/Cancellation Policy

  • If you are not completely satisfied with your purchase, items may be exchanged/credited within 30 days of purchase.
  • Please note: Order changes or cancellations are subject to a $10.00 restocking fee.

 

Warranty/Guarantee

We want you to be happy with your purchase and will bend over backwards to make sure this is the case. Please contact our Customer Service Team about how to best handle your product issues and let us make it right! Call (877) 805-0399 or email info@skoutshonor.com.

  

Credit Card Policy

We accept the following credit cards: VISA, MasterCard and American Express. Please note, we will seek to obtain an immediate authorization from your card issuer to reserve funds for your purchase.

 

Please do not hesitate to call customer service at (877) 805-0399 or email info@skoutshonor.com with any question or concerns.