Shipping & Returns
Delivery times are based on two factors: order processing time and time in transit. For most orders, this process begins once your online order has been submitted. Depending on the time you place your order, the order process might not start until the following business day. Order processing time is 1-2 business days. Business days are Monday through Friday 9AM - 5PM PST, excluding United States federal holidays. During peak periods you may experience longer than average order processing time.
Skout's Honor will determine the most efficient method of delivery based on your shipping address.
- Shipping is limited to the continental United States. The good news (!) – products are available on Amazon and Chewy.com.
- Order processing time is 1-2 business days.
- Standard delivery times vary based on location, but are usually completed within 4-6 business days.
- Priority delivery times vary based on location, but are usually completed within 2-4 business days.
- For UPS 2-Day shipping, order must be placed before 2:00 PM PST Monday through Thursday in order for it to be delivered within the 2 business days.
- An e-mail confirmation will be sent when your order is shipped, including a shipment tracking number.
- If you are not completely satisfied with your purchase, items may be exchanged/credited within 30 days of purchase.
- Please note: Order changes or cancellations are subject to a $10.00 restocking fee.
We want you to be happy with your purchase and will bend over backwards to make sure this is the case. Please contact our Customer Service Team about how to best handle your product issues and let us make it right! Call (877) 805-0399 or email firstname.lastname@example.org.
Sales Tax Policy
Tax is included in orders shipped to the state of California.
Credit Card Policy
We accept the following credit cards: VISA, MasterCard and American Express. Please note, we will seek to obtain an immediate authorization from your card issuer to reserve funds for your purchase.
Please do not hesitate to call customer service at (877) 805-0399 or email email@example.com with any question or concerns.