faq

Frequently Asked Questions


 

 

I've followed the directions on the bottle and I can't seem to get the stain and/or odor out of my carpet. What do I do?

We are here for you. If you are having a tough time with a stubborn stain and/or odor, you are not alone! Give us a call at (877) 805-0399 or email services@skoutshonor.com and we will personally diagnose the issue and develop a plan to permanently remove that stain and/or odor from your life!

 


How do I get old pet stains out of my carpet? Blotting doesn't seem to be enough...

What do you do when blotting simply isn’t enough? You call in the big guns! Time to breakout some water and a wet/dry vacuum. If you followed the directions and saturated the stain, along with the recommended perimeter, then that stain is done, gone, finished. The active ingredients in Skout’s Honor cleaners have a strangle hold on that stain and are not letting go! Now it is time to help it get the heck out of your carpet. So here is a little how-to for those worst case scenario stains…

Step 1: Saturate the area with Skout’s Honor Stain & Odor Remover, Urine Destroyer or Urine & Odor Destroyer. Make sure to follow the instructions. (If you have already done this, skip to Step 2.)

Step 2: Re-saturate the area with water. Get it wet! The goal is to give the active ingredients in Skout’s Honor something to hold onto for the trip out of the carpet. You can’t use too much, but no need to flood the house.

Step 3: Hit the area with the wet/dry vacuum. Make several passes until all the liquid is removed from the floor. (If you want to purchase a good inexpensive model – CLICK HERE)

WARNING: The carpet will remain damp, but it is OK to let it dry naturally.

Hint: This same technique works for removing urine and feces stains and odors from pavers and other porous concrete. You can skip step 3 - just hit it with the hose and let the water do the work!

 

 

Does Skout’s Honor really feed an animal in need  with every single purchase?
You bet! We believe that empowering the consumer to give back and create a personal, meaningful experience of helping an individual animal, will help make the world a better place. A place where our dollars can act as a catalyst to accomplish the change we want to see in the world.

 

 

How does the Skout’s Paw Pledge™ feed an animal in need for a day?
We believe a sustainable for profit business is the best way to support our efforts, so we set out to revolutionize the pet cleaning products you use every day. To that end, Skout’s Honor is proud to partner with RescueBank.org to provide a day’s worth of food for an animal in need for every unit sold.

 

 

How does Rescue Bank® get the food and who does it go to?
Each year, millions of pounds of nutritious pet food are donated by brand name manufacturers for delivery by Rescue Bank® to pre-qualified animal welfare non-profits throughout America. Your purchase of Skout’s Honor products supports freight-paid deliveries to smaller, less visible non-profits that have limited access to resources. Visit http://rescuebank.org for more information, including recipient guidelines and to apply for a donation. 

 

 

What makes Skout’s Honor better than other pet stain removers?
Our professional strength stain removers utilize our proprietary BioKore™ technology. This revolutionary cleaner combines the properties of an industrial strength surface tension reducer and powerful solvent, to lift and dissolve stains on contact. It is truly the next generation of green cleaning technology!

 

 

Does the Skout’s Honor Odor Eliminator and Litter Box Deodorizer really permanently remove odors?
Yes! Skout’s Honor Odor Eliminator and Litter Box Deodorizer contain a proprietary ingredient that breaks down foul smelling odor molecules on contact, specifically sulfur dioxide and nitrogen dioxide. We put a light natural fragrance in each product so you know it is working. This natural fragrance will dissipate shortly after use.

 

 

Is Skout’s Honor safe to use around my family, pets and home?
Yes! We pride ourselves in being an environmentally and socially responsible company. All Skout’s Honor products are non-toxic, biodegradable, eco-friendly and safe to use around pets, the family and home.

 

 

What if I’m not happy with my purchase?
We want you to have a great experience with Skout’s Honor and plan to earn your trust through reliable product performance and outstanding customer service. Please contact us if you are unhappy with Skout’s Honor for any reason, so we can personally take whatever steps are necessary to correct your problem and make your experience with our company a positive one! Call us at 877-805-0399 or email at services@skoutshonor.com.

 

 

Can I use Skout’s Honor products on my anti-bacterial carpet?
You bet! Skout’s Honor is not negatively affected by the anti-bacterial coating on your carpet, unlike enzyme based cleaners that are rendered useless in the same situation.

 

 

Will Skout’s Honor Odor Eliminator and Litter Box Deodorizer still work even if I don’t remove the source of the stink?
Yes. A molecular deodorizer will often solve the problem with one application. However, some stubborn odor-causing sources, like urine and feces, will continue to release stinky odor molecules for extended periods of time. If this is the case, we recommend using a Skout’s Honor cleaner to destroy the odor and remove the underlying cause at the same time!

 

 

Can I use my Skout’s Honor Odor Eliminator to treat nasty smelling odors that are non-pet related?
Absolutely! We recommend tackling all of your organic and non-organic odors, including urine, feces, skunk, food and sweat with our Odor Eliminator! Feel free to use it on your gym bag, diaper pail, stinky trash can, fishing gear, yoga mat or whatever else you wish didn’t smell quite so ripe.

 

 

Do I need to pretreat my carpet prior to using Skout’s Honor products?
No way! Unlike enzyme cleaners that are not compatible with antibacterial cleaners and require a neutral PH to work, Skout’s Honor is compatible with other cleaners regardless of PH or antibacterial properties and will even remove their residue from the surface as it cleans.

 

 

Do Skout’s Honor products expire?
Unlike enzyme based products that are only effective for 12-24 months after production and are very temperature sensitive, Skout’s Honor is built tough and does not have an expiration date! Our products will last indefinitely if kept out of direct sunlight for extended periods of time.

 

 

What is the best way to store Skout’s Honor?
Even though Skout’s Honor products are non-toxic, it is best to keep them out of reach of children – non-toxic doesn’t necessarily mean fit for consumption! Otherwise, keep the bottle out of direct sunlight and the professional stain and odor fighting capabilities of our products will keep on working down to the last drop.

 

 

 

What is the best way to contact Skout’s Honor?
Your questions and concerns are important to us and we will make every effort to take your call and/or respond to your email in a timely manner. Call us at 877-805-0399, email us at services@skoutshonor.com or visit our Contact Us page!

 

 

 

Can I use Skout's Honor in my extracting carpet cleaner or laundry machine?
Absolutely! Skout's Honor products are not affected by temperature or interaction with other chemicals, so they can be used in a variety of non-traditional ways without compromising performance. We typically recommend using the same amount of product recommended by the machine's manufacturer.

 

 

What is BioKore™ made of?
Vegetables! There are other vegi-based detergents out there, but none work as well as BioKore™ and that is what makes it so cool. Technically, it is a surfactant (or surface tension reducer) and works by saturating and absorbing the stain through osmosis, then breaking it down. The process makes it easy to remove even the most stubborn stain from any water-safe surface quickly, efficiently and safely with no toxic residue.