FAQ

General FAQ

We want you to have a great experience with Skout’s Honor and plan to earn your trust through reliable product performance and outstanding customer service. Please contact us if you are unhappy with Skout’s Honor for any reason, so we can personally take whatever steps are necessary to correct your problem and make your experience with our company a positive one! Call us at 877-805-0399 or email at services@skoutshonor.com.

We believe a sustainable for profit business is the best way to support our efforts, so we set out to revolutionize the pet cleaning products you use every day. To that end, Skout’s Honor is proud to partner with RescueBank.org to provide a day’s worth of food for an animal in need for every unit sold.

Each year, millions of pounds of nutritious pet food are donated by brand name manufacturers for delivery by Rescue Bank® to pre-qualified animal welfare non-profits throughout America. Your purchase of Skout’s Honor products supports freight-paid deliveries to smaller, less visible non-profits that have limited access to resources. Visit http://rescuebank.org for more information, including recipient guidelines and to apply for a donation. 

Never! We never test any of our products on animals and are proud to be a certified cruelty-free company!

Stain & Odor FAQ

We like to refer to our fragrance as “naturally sourced."  It is derived from citrus pulp (the white stringy stuff in citrus fruit) and terpenes (the essential oils of plants) leftover by manufacturing in the pulp and paper industries, which would otherwise be discarded as waste. The ingredients are then distilled into the aldehydes and keytones that make up our fragrance.   This process is considered to be more “green” than the use of essential oils, because it utilizes what would otherwise be discarded as industrial waste and gives it a second life as an up-cycled fragrance.  As always, everything we do is influenced by and manufactured under the watchful eye of the California Green Chemistry initiative to provide safer and more environmentally friendly household products. For further assurance, we adhere to the International Fragrance Associations Code of Practice. The IFRA Code of Practice is a comprehensive document that supports the IFRA commitment to provide products that are safe for use by the consumer and to the environment. Visit http://www.ifraorg.org/ for more information.

Vegetables! There are other vegi-based detergents out there, but none work as well as BioKore™ and that is what makes it so cool. Technically, it is a surfactant (or surface tension reducer) and works by saturating and absorbing the stain through osmosis, then breaking it down. The process makes it easy to remove even the most stubborn stain from any water-safe surface quickly, efficiently and safely with no toxic residue.

We are here for you. If you are having a tough time with a stubborn stain and/or odor, you are not alone! Give us a call at (877) 805-0399 or email services@skoutshonor.com and we will personally diagnose the issue and develop a plan to permanently remove that stain and/or odor from your life!

Wood flooring is tricky. Most hard wood surfaces are not water-safe, so it is not recommended to use Skout’s Honor on those surfaces. If you know your hard wood flooring is sealed with a water-safe sealant, you should be good to use Skout’s Honor on it, but it is always best to test a small, inconspicuous area first for colorfastness and to make sure the surface won’t be damaged. We also recommend you contacting the manufacturer of the flooring for the best cleaning tips.

What do you do when blotting simply isn’t enough? You call in the big guns! Time to breakout some water and a wet/dry vacuum. If you followed the directions and saturated the stain, along with the recommended perimeter, then that stain is done, gone, finished. The active ingredients in Skout’s Honor cleaners have a strangle hold on that stain and are not letting go! Now it is time to help it get the heck out of your carpet. So here is a little how-to for those worst case scenario stains…

Step 1: Saturate the area with Skout’s Honor Stain & Odor Remover, Urine Destroyer or Urine & Odor Destroyer. Make sure to follow the instructions. (If you have already done this, skip to Step 2.)

Step 2: Re-saturate the area with water. Get it wet! The goal is to give the active ingredients in Skout’s Honor something to hold onto for the trip out of the carpet. You can’t use too much, but no need to flood the house.

Step 3: Hit the area with the wet/dry vacuum. Make several passes until all the liquid is removed from the floor. (If you want to purchase a good inexpensive model – CLICK HERE)

WARNING: The carpet will remain damp, but it is OK to let it dry naturally.

Hint: This same technique works for removing urine and feces stains and odors from pavers and other porous concrete. You can skip step 3 - just hit it with the hose and let the water do the work!

Yes! Skout’s Honor Odor Eliminator and Litter Box Deodorizer contain a proprietary ingredient that breaks down foul smelling odor molecules on contact, specifically sulfur dioxide and nitrogen dioxide. We put a light natural fragrance in each product so you know it is working. This natural fragrance will dissipate shortly after use.

Our professional strength stain removers utilize our proprietary BioKore™ technology. This revolutionary cleaner combines the properties of an industrial strength surface tension reducer and powerful solvent, to lift and dissolve stains on contact. It is truly the next generation of green cleaning technology!

Yes! We pride ourselves in being an environmentally and socially responsible company. All Skout’s Honor products are non-toxic, biodegradable, eco-friendly and safe to use around pets, the family and home.

You bet! Skout’s Honor is not negatively affected by the anti-bacterial coating on your carpet, unlike enzyme based cleaners that are rendered useless in the same situation.

Yes. A molecular deodorizer will often solve the problem with one application. However, some stubborn odor-causing sources, like urine and feces, will continue to release stinky odor molecules for extended periods of time. If this is the case, we recommend using a Skout’s Honor cleaner to destroy the odor and remove the underlying cause at the same time!

Absolutely! We recommend tackling all of your organic and non-organic odors, including urine, feces, skunk, food and sweat with our Odor Eliminator! Feel free to use it on your gym bag, diaper pail, stinky trash can, fishing gear, yoga mat or whatever else you wish didn’t smell quite so ripe.

No way! Unlike enzyme cleaners that are not compatible with antibacterial cleaners and require a neutral PH to work, Skout’s Honor is compatible with other cleaners regardless of PH or antibacterial properties and will even remove their residue from the surface as it cleans.

Unlike enzyme based products that are only effective for 12-24 months after production and are very temperature sensitive, our stain & odor products are built tough and do not have an expiration date! Our products will last indefinitely if kept out of direct sunlight for extended periods of time.

Absolutely! Skout's Honor products are not affected by temperature or interaction with other chemicals, so they can be used in a variety of non-traditional ways without compromising performance. We typically recommend using the same amount of product recommended by the machine's manufacturer.

Grooming FAQ

Yes! Our products are very safe to use on cats. Fragrances are ok to use as well. However, some cats have a skin sensitivity to perfumes, so we recommend the more hypoallergenic unscented option for use on felines and other sensitive species.

The skin is home to trillions of bacteria, some good and some bad. The good bacteria serve as the first line of defense against the environmental damage and inflammation commonly associated with excessive shedding, itching, dryness, infection and odor. When applied to the skin, probiotics make it difficult for harmful bacteria to take over and allow the good bacteria to flourish, producing a noticeably healthier-looking skin and coat.

No, the probiotics in our skin care products do not directly treat, prevent or cure any ailment or disease. Nor do they directly benefit the skin or any other organ. Our probiotics are designed to support and help maintain the naturally occuring beneficial bacteria that live on the surface of the skin. Proper and regular use will allow the host animal to enjoy all the benefits of a properly supported and maintained naturally occurring beneficial bacterial community.

The skin biome is passed down from mother to offspring and is constantly evolving over the course of a pet’s life. Environment, interaction with nature and lifestyle impact the makeup and health of the skin’s biome. Prior to modern times, animals were genetically suited to their specific environment. Today we choose our animals more for cosmetic value and/or temperament than whether or not they are well suited to the local climate and restrict their interaction with nature in an effort to keep our homes clean. Increased reliance on anti-bacterial cleaners complicate things further and make it more difficult to re-establish or maintain beneficial bacteria that would typically be supported through exposure to nature. Topical probiotics allow owners and pets to have the best of both worlds: a clean environment and naturally supported biome.

Benefits include prevention of infection, rehydration of dry and flaky skin, relief of sores, hotspots, inflammation and itch, repair and prevention of hair loss, matting and excessive shedding, restoration of coat’s texture and shine and an improved natural odor control. Animals with skin conditions related to an imbalance in the skin’s biome will experience issues less frequently, for a shorter duration and recover more quickly.

For healthy animals, the recommended washing interval is once every 2-4 weeks. However, you may feel free to wash as often as you like, because the probiotic kefir supports the skin’s natural biome and doesn’t disrupt it. 

For animals with chronic skin issues, it is best to bathe the animal once every 3 days for the first two weeks, then once a week until the skin normalizes. We highly recommend using a daily-use product, like our Daily-use Probiotic Deodorizer or Daily-use Probiotic Detangler. The daily-use products will provide a much needed boost of probiotic to those trouble spots.You are fine switching to a monthly or bi-monthly routine once the skin has normalized. Diluting the shampoos can also make it much easier to spread and lather throughout the coat and rinse out, plus it is super easy to do! Simply pour roughly 1 FL.OZ. (one shot-glass full) per 20-pounds of doggie into an old water bottle or dilution bottle (available on our website!) and top off with water. Don’t worry about over diluting, as long as the entire contents of the bottle get on the animal you’ll be just fine. Massage into the skin with both hands for up to 2-minutes and rinse out. 

You will notice an immediate difference in the look and feel of your pet’s skin and coat, due to the intense hydrating properties of the probiotic and avocado oil. (Plus, they will smell AMAZING if you are using one of our scented products!)  You can expect to see continued improvement in the look and feel of your pet’s skin and coat for up to four weeks as the skin’s resident beneficial bacteria recover and the biome returns to its natural state.

You can use Skout’s Honor Probiotic products with non-probiotic products, but it is important that the last product you use contains the probiotic. Our daily-use Deodorizer and the leave-in Detangler are great solutions for use on an animal that has been previously groomed with a non-probiotic product. However, the complete program is highly recommended for animals with specific conditions related to a disruption of the skin’s natural flora, such as excessive shedding, dander, hot-spots, infection and odor or anyone looking to provide their loved one with the absolute best!

All of our grooming products feature a complete ingredient list, including the exact strains of probiotics.

Wellness FAQ

Coming Soon!