Skout's Honor Guarantee

Return/Cancellation Policy

We are committed to providing life-changing pet essentials so that you and your pet can live your best lives together! Skout’s Honor offers a 100% satisfaction guarantee. If you are not completely satisfied with your purchase, please refer to our policy below so that we can best assist you. 

 

Products Purchased from the Skout's Honor Website:

Items may be refunded (minus the shipping fee) or replaced within 60 days of purchase. The original shipping fee is non-refundable. No need to send the item back, we ask that you donate the item to your local animal rescue or shelter. For further assistance, please contact ordersupport@skoutshonor.com with your order number and item details. 

 

Products Purchased From a US Retail Partner:

If a Skout's Honor product was purchased from one of our US retail partners, the retailer will assist you with a refund, exchange, or store credit. To process a return, our retail partners will need proof of purchase along with the original item. Please contact the retailer for further details about their unique return and exchange policy. Skout’s Honor does not issue refunds but we are happy to issue a replacement product if you’re located within the United States, on a case-by-case basis. For further assistance, please contact ordersupport@skoutshonor.com.

 

Products Purchased From an International Retail Partner: 

If a Skout's Honor product was purchased from one of our international retail partners, the retailer will be happy to assist you with a refund, exchange, or store credit. Skout’s Honor does not issue refunds or ship replacements internationally. To process a return, our retail partners will need proof of purchase along with the original item. Please contact the retailer for further details about their unique return and exchange policy.